Community-driven results
Increase your response time
Our global strategists are embedded within your team, bringing expert knowledge to your brand and alleviating pressure from your in-house team, to support at the appropriate speed for your individual online channels, and will moderate, engage and escalate according to your social care guidelines.
Grow your social audience
We track, analyze and respond to conversations across all your social channels through in-depth social listening and reporting process. By uncovering what is being said about your brand, not just directly to your brand, we provide hidden insight into your customer care strategy, leading to the discovery of new leads and untapped audiences.
Increase online sales
ICUC helps you drive highly targeted, optimized awareness for your brand. We generate direct ROI by integrating your paid and organic social media strategy and developing and optimizing your brand voice and consumer targets.
Protect your brand reputation
Our customized review management and crisis moderation solutions merge human expertise and end-to-end technology to monitor, engage and escalate mentions and reviews across all platforms. Each of these solutions is industry-specific. Our integrated dashboards show your local, regional, and global results at any time, so you always know your brand is protected.
