Social Media Moderation Service

Harness the power of social media moderation with ICUC’s integrated, international coverage and protection services for organic and paid channels.

A crisis can happen at any moment; are you ready?

Crisis moments hit when we least expect them. One bad tweet or viral TikTok video can impact sales for months to follow. This is why as the global leader in community management, ICUC offers a suite of international moderation services specific to crisis moments — so your team is never alone. With us, know that your community is in good hands, and your brand image, voice, and legacy is safe around the clock.

Did you know?


67% of customers seek resolution to issues on social media platforms. 

59% of customers favour brands that respond to their complaints over social media. 

25% increase in customer advocacy for brands who regularly respond to customers.

How ICUC moderation services protect your brand

Social Media Moderation FAQ

Social media moderation services from ICUC can include a variety of deliverables, from video/photo moderation, text moderation and contest moderation to scripted engagement. We will come up with a tailored solution to meet your needs.

There is no limit. ICUC provides community management support through most social networks, including Twitter, Facebook, Instagram, Pinterest, and many more. We provide social media moderation services for international corporations and a wide range of businesses. For example, we moderate 19 Smucker’s brands, across 53 social channels. Activities include: monitoring, tagging and responding to hundreds of pieces of user generated content per day.

A crisis plan is essential to a business plan in today’s social world. You never know when a crisis will appear and it’s imperative to have an actionable plan in place. ICUC develops this action plan for your brand, while also proactively preventing crises through ongoing community management.

Our pricing model is based on several variables:

  1. What volume of content do you need ICUC to manage?
  2. What kind of response time (SLA) are you looking for?
  3. What channels does ICUC need to manage?
  4. Are responses scripted or unique based on situations?
  5. Do you need publishing/scheduling services?
  6. What are your goals?

As you can see, it takes a conversation to get through the questions above – fill out the form on this page and we can get started!

Happy you asked! We sure do. For example, ICUC handled the ‘Gap Kids’ Class of 2015′ contest, which was an international search for models aged 0-12 years. We offered customer service support and moderated 157K photo entries from five countries.