Hospitality & Tourism

Drive bookings and loyalty

The average travel consumer sees thousands of reviews before the moment of purchase. ICUC helps brands break through the noise of all the conversations, stay relevant, and ensure an optimal customer service for their guests.

From every digital touchpoint across social, direct messages, chat, feedback surveys and more, you want a team that can support around-t

Keeping up with the 24/7 nature of tourism


The ICUC team is “always-on” for guests looking to book, ask questions or give feedback during an upcoming visit or stay. Guests expect timely answers, and there is no need to struggle to keep up.

Building loyalty with meaningful conversation


Your loyalty and reward program’s digital success hinges on authentic connections. With ICUC, our team can analyze and help your brand understand conversations to drive what guests truly care about.

Surprise & delight guests


Through proactive social listening and user-generated content (UGC) strategies, our team can optimize each and every moment of the customer journey by identifying those special above and beyond moments in time. Take your brand from good to great by building advocacy and word-of-mouth programs.



Without ICUC

Ready to talk?

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 Ready to turn your social media channels into a force for your business’s success? We’re here 24/7 to engage your customers, build your reputation, manage any level of crisis, and more.
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or give us a call at 1-800-710-2713.

Hospitality & Tourism FAQ

Yes, because social media never sleeps. And neither do we. Our social media coverage is 24 hours a day, 7 days a week, 365 days a year. We diligently protect reputation, nurture growing communities and manage social conversations for every single one of your guests—even while you sleep.

It’s no secret that as an agency, some clients take priority over others. That doesn’t mean that each client isn’t important to your firm. We’ll scale your team to ensure every client’s social platforms are moderated, managed and protected as diligently as the next. No need to choose.

ICUC will try and come up with a solution that falls within your budget’s parameters; contact us today to get started. Our value add is that we become an extension of your team, allowing you to scale without the expense of hiring.

Yes. By using ICUC as an extension of your team, you can offer your clients social media management without hiring more staff or straining your existing team. This frees you up to do the creative and innovative work your agency is best at.

Our pricing model is based on several variables:

What volume of content do you need ICUC to manage?
What kind of response time (SLA) are you looking for?
What channels does ICUC need to manage?
Are responses scripted or unique based on situations?
Do you need publishing/scheduling services?
What are your goals?
As you can see, it takes a conversation to get through the questions above – fill out the form on this page and we can get started!