Community Management FAQ
Can't companies do Community Management in-house?
Sure. But we already have global scale in place with over 250+ people and a variety of tools to pull from. Our specialists possess a deep expertise for fostering engagement. To maintain these attributes in-house is laborious, that’s why many clients choose us to become an extension of their team.
Is Online Community Management worth the investment?
Community Management is now an expectation from customers. It’s the perfect opportunity to connect with them. If customers have a positive experience, they’ll drive new business creating more opportunities. Consequently, improving revenue and increasing ROI.
How much do online community management services cost?
Our clients save time and money by outsourcing community management. ICUC has an established team ready for you. They have the necessary training, scope and scale for all of your social customer service needs. Once you onboard with us, you’ll see more business opportunities, new leads and higher ROI.