Social Media Listening Services

Back with AI social listening technology, track, analyze, and optimize every brand, industry, and competitor mention.

You can be the first to know what is being said about your brand.

Partner with our social listening teams to understand when, where, and how your brand is talked about online. Our suite of best-in-class, AI-backed social listening tools is powered by skilled analysts who monitor the social web for brand risks, competition, opportunities, audience intel, and more. Understand the best tool for your team through our team of experts.

How social listening produces ROI

Social Listening FAQ

With a dynamic combination of sophisticated technology and human experts, we’re able to listen to conversations your customers are having online. Our social media listening tools allow our agency to sort through a variety of metrics, from sentiment and location to demographic information. We then provide your company with customer reporting, analytics and strategic, data-driven advice on improving engagement.

Insights are data-driven from the measurements collected through our social listening tools. Among many other measures, we utilize ICUC activity reporting, influencer identification and campaign performance analysis to provide you with valuable company insights. These digital data insights will increase ROI and generate new leads for your business.

Social listening informs your business on strategic decisions for your digital presence and brand reputation. It certainly made a difference for one of our clients, the FIFA World Cup. For the last FIFA World Cup, ICUC analyzed 1.5 billion social data points. We analyzed all incoming conversations and then provided daily reports on key matches, players and incidents to support communications planning. The end result? The big data reassured FIFA that any new marketing strategies would resonate with their audience.

Social media listening tools are technologies that help our agency to track mentions of your brand. These tools don’t just analyze social media channels, but also capture data across new sites, online publications, review sites, and more.

Our Social Media Listening Services use a variety of tools from image analysis to crisis monitoring executed by humans and technology. The exact tools depend on your specific social needs. We have the ability to track trends and build reports around your campaigns, influencers, audiences, competitors, and industries.

ICUC can report on a number of metrics related to your engagement, impressions, reach, clicks, video views, user sentiment, conversations, online mentions and more.

Our pricing model is based on several variables:

  1. What volume of content do you need ICUC to manage?
  2. What kind of response time (SLA) are you looking for?
  3. What channels does ICUC need to manage?
  4. Are responses scripted or unique based on situations?
  5. Do you need publishing/scheduling services?
  6. What are your goals?

As you can see, it takes a conversation to get through the questions above – fill out the form on this page and we can get started!